Privacy & Cookies Policy

Company: JRS Industrial Supplies Ltd
Last updated date: 12 January 2026

Who are we?

We are JRS Industrial Supplies Ltd.

For privacy queries, you can contact us at sales@jrsindustrial.co.uk.
Other contact details are available on our website.

What’s the point of this policy?

This policy explains what to expect when we collect personal information from users of our website.

It covers information provided directly to us or collected through your use of our website.
If you provide personal information to third parties (such as payment providers or other websites), their own privacy policies will apply.

Might this policy change?

Yes. We may update this policy from time to time.
We will take reasonable steps to make you aware of any material changes, and the latest version will always be published on our website.

What information do we collect?

Information you provide to us

This may include:

  • your name and contact details;

  • other information you provide on registration or otherwise;

  • account information such as usernames and passwords;

  • details about your transactions on our website;

  • information included in communications with us, including surveys and feedback; and

  • contact or other information you allow us to use for newsletters or marketing.

Information collected automatically

This may include:

  • IP address used to connect your device to the internet;

  • browser type and version;

  • device type, operating system and platform;

  • mobile network data and device identifiers;

  • login details;

  • the site from which you arrived;

  • details of your activity, including pages visited, searches and transactions, with date and time stamps.

Information provided by third parties

This may include:

  • limited billing or verification information from payment providers (such as name, email and billing address);

  • information from social media platforms if you choose to log in or interact with us via those services.

What is our legal basis for using your information?

We process personal information where permitted by law, including:

  • Contractual necessity
    Where processing is required to take steps at your request or to perform a contract with you.

  • Legitimate interests
    For operating, managing and improving our services, preventing fraud, analysing usage patterns and sending relevant marketing communications where permitted.

  • Consent
    Where you have specifically agreed, such as for certain marketing communications or non-essential cookies. You may withdraw consent at any time.

  • Legal obligations
    Where we are required to retain or disclose information to comply with legal or regulatory requirements.

How long do we keep personal information?

We will generally keep personal information until it is no longer needed for the purposes for which it was collected.

In some cases, we may retain information for longer where reasonably required for legal, regulatory or tax reasons, to resolve disputes, prevent fraud or enforce our terms (typically up to six years).

We will generally keep automated browsing information for up to 26 months.

Marketing information is kept until you ask us to stop sending communications.

Who do we share personal information with?

We may share information with:

  • service providers such as website hosting, e-commerce platforms, payment processors, delivery companies, analytics, marketing and advertising providers;

  • regulators, law enforcement or public authorities where legally required;

  • insurers and professional advisers; and

  • potential buyers or advisers in connection with a sale, merger or reorganisation of our business.

All third parties are required to handle personal information securely and lawfully.

Do we transfer information outside the UK?

Personal information is primarily stored in the UK.
However, some service providers may process data outside the UK (including the US).

Where this happens, we ensure appropriate safeguards are in place, such as UK-approved contractual protections.

What rights do you have?

Subject to legal requirements, you have the right to:

  • access your personal information;

  • request correction of inaccurate data;

  • request deletion or restriction of processing;

  • object to certain uses of your data;

  • withdraw consent where processing is based on consent; and

  • request data portability where applicable.

If you have concerns about how we handle your data, please contact us first.
You also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

Cookies and similar technologies

How we use cookies

We and third-party service providers use cookies and similar technologies to:

  • ensure our website functions correctly;

  • improve performance and user experience;

  • analyse website usage; and

  • support marketing and advertising activities.

Cookie consent

When you first visit our website, the cookie consent banner allows you to accept, reject or customise your cookie preferences, and you can change these settings at any time.

Non-essential cookies are not set unless you give your consent.

Types of cookies used

Cookies used on our website may include:

  • Strictly necessary cookies – required for core functionality and security;

  • Analytics cookies – used to understand how visitors use our website; and

  • Marketing cookies – used to support advertising and measure campaign effectiveness.

You can manage your cookie preferences at any time using the cookie settings tool on our website.

For general information about cookies, visit www.allaboutcookies.org.

Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss or misuse.

Contact us

If you have any questions about this Privacy & Cookie Policy or how your personal information is handled, please contact:

📧 sales@jrsindustrial.co.uk
JRS Industrial Supplies Ltd