Embroidery & Printing – How it Works.

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UK-Wide Fast Delivery

Trusted By 30,000+ Customers

In-House Embroidery & Print

1500+ 5 Star Reviews

Our 60-Day Satisfaction Promise

We’re trusted by over 30,000 customers across the UK, and we’re passionate about delivering high-quality embroidery and print services that truly represents your brand or business. That’s why we offer a 60-day Satisfaction Guarantee:

How it works

1. Order with Confidence

Choose your workwear and custom design options online

2. Receive Your Design Proof

Our designers will work with you to get your design just the way you like it before production begins

3. Receive Your Order

We’ll complete your embroidery or print with the highest attention to detail.

4. Not Happy with the Quality?

If you feel the embroidery or print quality doesn’t meet your expectations, let us know within 60 days.

5. We’ll Make It Right

We’ll re-run the order at no extra cost, ensuring you’re 100% happy with the final result

3 Simple Steps

Embroidery is the process of decorating garments by needle and thread and can be applied on most items.

The embroidery process involves

The embroidery process involves our design team converting your logo into a digital format which can read by our embroidery machines. We can accept your logo in PNG, JPG, or PDF format. If you are unsure or do not have your logo in any of these formats, please contact us and we’ll do our best to help.

If you are a new customer then a one-off artwork fee of £15 will apply to have your logo digitised. The good news – we’ll keep your logo on file and you’ll never have to pay the design fee again!

We use the highest quality of threads supplied by Madeira and your logo colours are matched to their closest thread shade. If you have a specific pantone colour requirement please state this within the order notes.

Most standard breast logos will be approximately 8-10cm wide. For large front and back designs the approximate width will be 20cm and the height will be adjusted to suit the width. The size of your logo will be shown on the artwork proof that our design team will send you for approval before production. Please note sizes can be amended on request.

Finished Embroidery Works

Embroidery is the process of decorating garments by needle and thread and can be applied on most items. Our impressive Tajima embroidery machines can accommodate up to 15 colours within one logo, so if you are torn between application methods, embroidery is a high-quality method guaranteed to make your brand stand out.

Embroidery Costs

Customisation prices based on quantity (ex. VAT). Standard Logo (maximum 15,000 stitches). Additional stitches are charged at 0.60p per 1,000 stitiches

Embroidery

1-3
Save £1.00
£10.00 exc. VAT
4-9
Save £5.00
£5.00 exc. VAT
10-34
Save £6.00
£4.00 exc. VAT
35-99
Save £6.00
£3.50 exc. VAT
100-249
Save £7.00
£3.00 exc. VAT
250+
Save £7.00
£2.50 exc. VAT

Printed, Direct-to-Film (DTF)

Direct-To-Film (DTF) is the latest way to print high quality designs onto garments using water-based inks. The DTF technology provides reliable and consistent transfers using an adhesive powder to ensure long-lasting designs.

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3 Simple Steps

Embroidery is the process of decorating garments by needle and thread and can be applied on most items.

Printed, Direct-to-Film Works

Direct-To-Film (DTF) is the latest way to print high quality designs onto garments using water-based inks. The DTF technology provides reliable and consistent transfers using an adhesive powder to ensure long-lasting designs.

Print Costs

Customisation prices based on quantity (ex. VAT). Standard Logo (maximum 15,000 stitches). Additional stitches are charged at 0.60p per 1,000 stitiches

Print

1-3
Save £1.00
£10.00 exc. VAT
4-9
Save £5.00
£5.00 exc. VAT
10-34
Save £6.00
£4.00 exc. VAT
35-99
Save £6.00
£3.50 exc. VAT
100-249
Save £7.00
£3.00 exc. VAT
250+
Save £7.00
£2.50 exc. VAT

Frequently asked questions

01

How do I place a customised order?

Customise your order in 3 simple steps.

1. Select your colour
2. Select your sizes & press the green next button
3. Press the add branding option to begin.

Note: we will always send a design proof for approval before production begins.

If you have any issues placing your order online, please contact us.

02

When will my order be dispatched and delivered?

For customised items we aim to personalise and deliver your goods within 10-15 working days. This will be subject to stock availability, but any delays will be communicated to you straight away.

For non-customised items, please allow 5-7 working days for your order to arrive. If you require faster delivery please contact us directly.

Please note you will receive an e-mail notification with your tracking reference as soon as your order has been dispatched.

03

Do you charge for delivery?

Deliveries are free to UK mainland on all orders over £150.

Please note we use express delivery services with full tracking to ensure you are notified at all times. For more information on delivery please click here.

04

Can I change my order?

Please contact us as soon as possible if you have made a mistake with your order.

Orders can be amended providing they have not already been customised.

A small fee may apply if we do not have the item in stock and are required to place an additional order with our supplier.

01

Can I return my item?

Returns can be made within 14 days providing the goods have not been embroidered or printed.

Please note that goods must be returned within the original packaging.

If you would like to initiate a return please view our instructions by clicking here.

NOTE - delivery charges of £6.99+VAT are non-refundable and will be deducted from your refund.

02

What if my item is faulty?

If you have received an item that is faulty or incorrect, please get in touch as soon as possible so that we can rectify the issue.

03

What is the status of my return?

Returns and refunds will be processed within 5 working days of receiving your item. If you have not heard anything within 5 working days, please feel free to contact our team for an update.

01

Application Methods & Artwork Guidelines

Please click here to view our application methods and artwork guidelines page.

02

Do you provide samples?

We want to ensure that you are 100% satisfied with your order. We have no minimum order fee, meaning you can place a smaller order to test the size and quality of your chosen garment prior to committing to a larger order. For more information please contact our sales team.

03

What if I don’t have a logo?

Don’t worry if you don’t already have a logo. You can choose from several fonts to create a text logo, just select this method when you are placing your order.

04

What size will my logo be?

Most standard breast logos will be approximately 8-12cm wide.

For large front and back designs the approximate width will be 20-25cm and the height will be adjusted to suit the width.

The size of your logo will be shown on the artwork proof that our design team will send you for approval before production.

Please note the size can be amended on request.

01

What payment options do you accept?

We accept all major credit cards including Mastercard and Visa. In addition, we can accept payments by Bank Transfer, Apple Pay and PayPal.

Please note for security reasons we cannot accept card details over the phone. Telephone orders are welcomed and a proforma invoice will be sent for payment ahead of your order being processed.

02

Can I open a credit/trade account?

Absolutely! We want to make your ordering process as simple as possible. As such, we offer an extensive free account management service. Credit accounts will be subject to order history and a credit check by an independent provider.

03

How long will my refund take?

Refunds are processed within 5 working days of receiving your goods in our warehouse. From there please allow a few days for it to appear in your bank account. If you have any issues with your refund please contact us directly.

Have any questions?

Contact us to find out more.

Contact us now

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