FAQs

View our step-by-step guide on placing a customised order. If you have any issues placing your order online, please call our sales team on 01698 534 414 who will be happy to assist you by phone.

For customised items we aim to personalise and deliver your goods within 7 working days. This will be subject to stock availability, but any delays will be communicated to you straight away.

For non-customised items, please allow 3-4 working days for your order to arrive. If you require faster delivery please contact us directly.

Please note you will receive an e-mail notification with your tracking reference as soon as your order has been dispatched

Deliveries are free to UK mainland on all orders over £99 (ex VAT). For anything under this a charge of £5.95 will apply. Please note we use express delivery services with full tracking to ensure you are notified at all times. For more information on delivery please click here.

Please contact us as soon as possible if you have made a mistake with your order. Orders can be amended providing they have not already been customised. A small fee may apply if we do not have the item in stock and are required to place an additional order with our supplier.

Returns can be made within 14 days providing the goods have not been embroidered or printed. Goods must be returned within the original packaging. Find out more on our deliveries and returns policy.

If you have received an item that is faulty or incorrect, please get in touch as soon as possible so that we can rectify the issue.

Returns and refunds will be processed within 5 working days of receiving your item. If you have not heard anything within 5 working days, please feel free to contact our team for an update.

Please click here to view our application methods and artwork guidelines page.

We want to ensure that you are 100% satisfied with your order. We have no minimum order fee, meaning you can place a smaller order to test the size and quality of your chosen garment prior to committing to a larger order. For more information please contact our sales team.

Don’t worry if you don’t already have a logo. You can choose from several fonts to create a text logo, just select this method when you are placing your order. A list of fonts will be sent to you upon order completion for you to choose from. If you would like to view the list of fonts beforehand please contact our sales team.

Most standard breast logos will be approximately 8-10cm wide. For large front and back designs the approximate width will be 20cm and the height will be adjusted to suit the width. The size of your logo will be shown on the artwork proof that our design team will send you for approval before production. Please note the size can be amended on request.

Embroidery and Print costs can be as low as £2.80 per garment depending on spend. Please see discount table below (discount will be applied on basket page).

For embroidery, the price covers a maximum of 15,000 stiches for smaller logos and 25,000 stitches for larger logos. Please note this should cover most designs, however for anything over this, a small surcharge of 0.60p per 1,000 stitches will apply. If you would like further guidance on stitch count please contact our sales team.

We accept all major credit cards including Mastercard and Visa. In addition, we can accept payments by Bank Transfer, Apple Pay and PayPal.

Please note for security reasons we cannot accept card details over the phone. Telephone orders are welcomed and a proforma invoice will be sent for payment ahead of your order being processed.

Absolutely! We want to make your ordering process as simple as possible. As such, we offer an extensive free account management service. Credit accounts will be subject to order history and a credit check by an independent provider.

Refunds are processed within 5 working days of receiving your goods in our warehouse. From there please allow a few days for it to appear in your bank account. If you have any issues with your refund please contact us directly.