Frequently asked questions

01

How do I place a customised order?

Customise your order in 3 simple steps.

1. Select your colour
2. Select your sizes & press the green next button
3. Press the add branding option to begin.

Note: we will always send a design proof for approval before production begins.

If you have any issues placing your order online, please contact us.

02

When will my order be dispatched and delivered?

For customised items we aim to personalise and deliver your goods within 10-15 working days. This will be subject to stock availability, but any delays will be communicated to you straight away.

For non-customised items, please allow 5-7 working days for your order to arrive. If you require faster delivery please contact us directly.

Please note you will receive an e-mail notification with your tracking reference as soon as your order has been dispatched.

03

Do you charge for delivery?

Deliveries are free to UK mainland on all orders over £150.

Please note we use express delivery services with full tracking to ensure you are notified at all times. For more information on delivery please click here.

04

Can I change my order?

Please contact us as soon as possible if you have made a mistake with your order.

Orders can be amended providing they have not already been customised.

A small fee may apply if we do not have the item in stock and are required to place an additional order with our supplier.

Have any questions?

Contact us to find out more.

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