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How do I place a customised order?
Customise your order in 3 simple steps.
1. Select your colour
2. Select your sizes & press the green next button
3. Press the add branding option to begin.
Note: we will always send a design proof for approval before production begins.
If you have any issues placing your order online, please contact us.
When will my order be dispatched and delivered?
For customised items, for standard embroidery and print delivery the current lead time is 15-20 working days from logo approval. For express embroidery and print delivery the current lead time is within 5 working days from logo approval. This will be subject to stock availability, but any delays will be communicated to you straight away.
A design proof will be sent for approval prior to production.
For non-customised items, please allow 3-5 working days for your order to arrive. If you require faster delivery please contact us directly.
Please note you will receive an e-mail notification with your tracking reference as soon as your order has been dispatched.
Do you charge for delivery?
Deliveries are free to UK mainland on all orders over £150 inc. VAT (£125 ex.).
Please note we use express delivery services with full tracking to ensure you are notified at all times. For more information on delivery please click here.
Can I change my order?
Please contact us as soon as possible if you have made a mistake with your order.
Orders can be amended providing they have not already been customised.
A small fee may apply if we do not have the item in stock and are required to place an additional order with our supplier.
Can I return my item?
Returns can be made within 14 days providing the goods have not been embroidered or printed.
Please note that goods must be returned within the original packaging.
If you would like to initiate a return please view our instructions by clicking here.
What if my item is faulty?
If you have received an item that is faulty or incorrect, please get in touch as soon as possible so that we can rectify the issue.
What is the status of my return?
Returns and refunds will be processed within 5 working days of receiving your item. If you have not heard anything within 5 working days, please feel free to contact our team for an update.
Application Methods & Artwork Guidelines
Please click here to view our application methods and artwork guidelines page.
Do you provide samples?
We want to ensure that you are 100% satisfied with your order. We have no minimum order fee, meaning you can place a smaller order to test the size and quality of your chosen garment prior to committing to a larger order. For more information please contact our sales team.
What if I don’t have a logo?
Don’t worry if you don’t already have a logo. You can choose from several fonts to create a text logo, just select this method when you are placing your order.
What size will my logo be?
Most standard breast logos will be approximately 8-12cm wide.
For large front and back designs the approximate width will be 20-25cm and the height will be adjusted to suit the width.
The size of your logo will be shown on the artwork proof that our design team will send you for approval before production.
Please note the size can be amended on request.
What payment options do you accept?
We accept all major credit cards including Mastercard and Visa. In addition, we can accept payments by Bank Transfer, Apple Pay and PayPal.
Please note for security reasons we cannot accept card details over the phone. Telephone orders are welcomed and a proforma invoice will be sent for payment ahead of your order being processed.
Can I open a credit/trade account?
Absolutely! We want to make your ordering process as simple as possible. As such, we offer an extensive free account management service. Credit accounts will be subject to order history and a credit check by an independent provider.
How long will my refund take?
Refunds are processed within 5 working days of receiving your goods in our warehouse. From there please allow a few days for it to appear in your bank account. If you have any issues with your refund please contact us directly.
We are proud to serve over 65,000 happy customers throughout the UK
View our quick guide on how to upload and personalise your garments online!
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